Question 1

What is Craftonix?

Accepted Answer

Craftonix is a unified business software platform providing independent, modern cloud applications including Accounting, CRM, Document Studio, Inventory, POS, Payroll, and Projects designed to streamline everyday operations for growing businesses.

Question 2

Are Craftonix applications integrated or independent?

Accepted Answer

Craftonix applications are built as modular, specialized software solutions. You can use any individual application independently (e.g., just Document Studio or just Accounting) or together as a cohesive business ecosystem.

Question 3

How does Craftonix application pricing work?

Accepted Answer

Craftonix uses clear, application-wise pricing. You only pay for the specific applications and user seats your team requires. We do not force businesses into bundled packages for software they do not use.

Question 4

Do Craftonix applications offer free trials?

Accepted Answer

Yes! Applications like Craftonix Accounting and Craftonix CRM provide 14-day free trials. Craftonix Document Studio offers a free-forever tier for instant document generation.

Question 5

How is our business and financial data protected?

Accepted Answer

We utilize bank-grade 256-bit encryption for all data in transit (TLS 1.3) and at rest. Automated daily backups, enterprise cloud hosting, and strict role-based access controls ensure your information remains confidential and secure.

Question 6

Is Craftonix compliant with Indian GST requirements?

Accepted Answer

Yes. Craftonix Accounting and Document Studio support HSN/SAC codes, CGST/SGST/IGST tax rates, B2B and B2C invoice guidelines, and tax-ready export reports.

Question 7

What customer support options are available?

Accepted Answer

We offer customer support via email, in-app messaging, comprehensive documentation guides, and dedicated WhatsApp/phone assistance for Growth and Enterprise plan subscribers.

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